10DLC Migration

Customers may migrate 10DLC brands and campaigns in the Campaign Registry. Fees apply. Coordination between Convey, the other provider, The Campaign Registry, and the DCAs is critical to minimize downtime, but expect some SMS service disruption during the campaign and number migration.

CSP Migrations

Brand Migration

To start this process, submit a support ticket with the following information: 

• The other CSP ID and business contact
• A list of all brands (and their brand IDs) that will be migrated.
• A list of all campaigns (and their campaign IDs) that will be migrated.
• Connectivity Chain Change (Maintained or Cleared)
  • If maintained, Convey becomes the owning CSP and is placed directly downstream from the old CSP. Traffic will not be impacted and Convey may perform a separate CNP migration. 
  • If cleared, Convey becomes the owning CSP and the rest of the upstream connectivity chain is cleared. Traffic will be impacted as Convey will have to re-elect DCAs for all migrated campaigns. Number Registry information is also cleared.

Important: If Convey already exists in the connectivity chain as an intermediary hop, the only viable option is to clear the connectivity chain.

Once this information is provided, Convey will work with TCR to schedule the migration. TCR will follow up with both CSPs to ensure contracts are signed including:

• Confirming agreement from both CSPs as to the transfer.
• A Letter of Acceptance from both CSPs

After receiving both signed Letters of Acceptance, TCR will schedule the migration and inform both parties as to when it will occur.

Note, any external brand vetting will transfer with the migration. 

Campaign Migration Vetting

Campaigns undergo vetting anew at the 10DLC hub as part of the migration process. Fees are based on the DCA and the date the campaign was last vetted . While this process allows for minimal service disruption, it may take up to four weeks to complete.  

To start this process, submit a support ticket with an excel list including the following information:

• The Campaign ID
• The Original Campaign Vetting and Approval Date

It is critical to ensure information is accurate and campaigns are up to current compliance to avoid delays in the migration timeline.

Changing Connectivity Partners (CNP Migrations)

Customers who register campaigns directly through TCR and select Convey as a connectivity partner may also migrate to or away from Convey. This may be initiated via the TCR portal or via TCR's API. Again, coordination between Convey, the other connectivity partner, The Campaign Registry, and the DCAs is critical, but expect some SMS service disruption.

For a campaign to qualify for migration:

• The new CNP must support campaign migration
• At least one DCA has accepted the campaign.
• The campaign is in TCR Status: Active.
• The campaign is not currently suspended by either an MNO or DCA.

Note, there may only be a single migration request open for a given campaign at any time.

Similar to CSP migrations, campaigns must be re-vetted and there are fees associated. To minimize downtime for codes on campaigns, providing the list ahead of time to the new CNP/DCA will allow them to complete actions as needed.

Outbound 10DLC Code Migration

Convey will set numbers with the Number Registry as "released" to prevent the 48 hour standard hold on overrides.