Required Documents

You will need ONE of the following documents from your current carrier before starting:

Information Checklist

Use the checklist below to gather everything required. Items marked with * are mandatory.

☐ Phone Number(s) to Port* - The full 10-digit number(s) you want to transfer. List all numbers you wish to port.

☐ Company Name* - Your business name exactly as it appears on your carrier account or bill.

☐ Authorized Contact Name* - First and last name of the person authorized on the account with the current carrier

☐ Current Carrier Name* - Name of your existing phone service provider (e.g., AT&T, Comcast, RingCentral).

☐ Account Number* - Your account number with the current carrier. Found on your bill or by calling your carrier.

☐ Billing Telephone Number (BTN)* - The main/billing phone number on your account (exactly 10 digits). If unsure, try one of the numbers you are porting.

☐ Service Address* - The full service address on file with your current carrier. Must match exactly what appears on your bill or CSR.

☐ Port-Out PIN - Only required if your current carrier has set a port-out PIN on your account. Contact your carrier to check.

☐ Preferred Port Date - Your desired transfer date. Must be at least 2 business days from submission. No weekends or holidays.

Signed Letter of Authorization

Using the information obtained in the checklist, fill out a Letter of Authorization (LOA). This must be dated within the last thirty (30) days.

Important Notes Before You Submit

• Do NOT cancel your current service early. 
  Keep your existing phone service active until the porting process is fully complete. Cancelling early may result in losing your numbers permanently.
• Information must match exactly.
  All details submitted (company name, address, account number) must match exactly what your current carrier has on file. Mismatches are the most common cause of porting delays.
• Port dates are not guaranteed.
  Your requested date is a preference only. The actual date depends on your current carrier's approval. We will notify you of the confirmed date.
• Porting typically takes 3–10 business days.
  Standard ports are usually completed within this window. Complex or multi-number ports may take longer.

Ready to Port?

Once you have all the items above ready, reach out to our team and we will guide you though the rest of the process. 

• Contact Support Submit a ticket to our team to get started.