Long Code & Toll-Free (8XX) Porting

“Number Porting,” not to be confused with “BYON” text enablement, refers to the complete transfer of both voice and text services from one service provider to another. Numbers which have been ported in to Convey's Aerialink product can be text-enabled to send/receive SMS just like any other Convey number, however they will no longer support voice services. Therefore, ensure that you fully understand what you are requesting when submitting for a “port.” Porting is a good option for those who do not need voice services and whose former provider does not permit a bifurcation of SMS and voice (i.e. does not honor “subscriber choice” for SMS).

After submitting a port request, Convey customers are encouraged to begin 10DLC brand and campaign registration for long codes delivering to the U.S., or toll-free verification for toll-free numbers. However, please note that these processes must wait until the porting process has completed.

Inbound Voice Forwarding

Convey does provide an inbound-only call forwarding service for voice, but it is not a replacement for voice services and does come with restrictions and usage caps.

Timeline

Number porting requires a coordinated effort between the former carrier and future carrier for the numbers. The length of time varies, and can stretch longer if the port is bulk en masse.

Ports can be scheduled to occur on specific dates to best work for both the customer and for the carriers involved, though on rare occasions (due to the aforementioned coordination between carriers) ports may complete prior to or following the specified porting date. Anticipating the potential of an early port, customers porting to Convey should configure their number(s) to be ready to port in advance. If the port is going to be delayed for any reason, Convey will notify customers as soon as that information is available, but it is recommended that new customers continue their service with their previous carrier until porting is complete and successful traffic flow has been verified.

How to Port to Convey

Any U.S. standard or 8XX number can be ported to Convey.

To begin the number porting process, simply submit a ticket to our Help Desk Portal with the following information:

1. The number(s) you wish to port
2. Existing carrier
3. Billing name, address and account numbers for the number(s) to be ported (Copy of invoice/bill)
4. Desired time of port-in from current provider to Convey (we will notify the Number Registry to minimize downtime. This requires a minimum of one business day to coordinate)
5. Services running on number (SMS only? SMS and voice?)
6. A completed Letter of Authorization (LOA) dated within the last thirty (30) days

Once we have these details we can start the process.