Long Code & Toll-Fee (8XX) Leasing

Customers can lease a 10DLC or toll-free number from Convey. There are applicable fees for industry registration, message transactions, number leasing and monthly messaging services. Additionally, all traffic must maintain compliance. Please familiarize yourself with all A2P Regulations & Conduct.

Number Activity

If a customer keeps inactive phone numbers, Convey may reclaim them to follow regulations. There aren’t hard and fast universal rules for what defines an “active” number, however a general best practice is that a number should send or receive a minimum of three (3) text messages in a month. Customers should release (deprovision) numbers they don’t use. When estimating how many assigned numbers to have on an account, a customer should lease numbers that they can use in the short term. A customer should keep their inventory close to the quantity of numbers they plan to activate within the next month or two. There is typically not a need for a customer to maintain a large inventory of numbers. A customer can always assign more numbers as-needed.

10DLC or Toll-Free (8XX) Ordering

Prior to ordering a long code from Convey, you must have:

• Signed and returned a copy of our Terms of Service Agreement
• Purchased a license to cover the long codes you are requesting

Once you have completed the above actions, you are ready to place your order.

Customers can browse and select desired long codes directly through certain products, such as the Aerialink Platform Portal. For a complete reference of all NPAs currently available through Convey and instructions for allocating those numbers to your account, please open a support ticket. 

Specific NPAs

If you desire a specific number or region, you may place a backorder by submitting a support ticket.

The following information should be provided up-front with your initial LC request. Doing so will expedite the ordering process:

• NPA and/or city/state
• Desired quantity each
• Approval to order number before activation*
• For Voice: Forwarding SIP address and port number or the forwarding number

*Note: In your initial request, please specify whether you wish to review the long code prior to order finalization.

Vanity Restrictions

Please note that vanity 8XX/LC numbers in excess of ten digits (excluding country code) will not work for SMS the way that they do with voice. This is because voice network translation of a number is a progressive match of the digits, while SMS is an exact match.

Backorder NPA or City/State

Prior to placing your order, consider which of the following you are looking for:

• a specific numerical area code (NPA)
• a number local to a particular city or region

Convey purchases long codes on the rate center level. Rate centers are tied to and typically named after the nearest “city” or large town, and supplies local numbers to that area. Therefore, if it is a specific NPA (area code) you are seeking, mention that in your order. If you seek a number local to a city or region and the NPA is spread too widely across your chosen state, then list the city and state in your order and we will locate the nearest rate center local to that area.

When placing your backorder, keep in mind that the availability of specific NPAs or rate centers may change. These changes are dependent upon a few key factors:

1. Rate Center Location: Rate centers in rural areas are stocked less often due to less utilization compared to their urban counterparts. Because of this, rural rate centers may be out of stock at the time of your order.*
2. Stock Fluctuates: NPA stock in any given rate center may change. Upon restocking, the RC may obtain more of the same NPA, or they may stock up with a different NPA local to their area. This is why Convey does not provide a list of set NPAs.
3. Order Source Level: convey cannot fulfill orders for specific NPANXXs as the inventories are keyed by and searches stocked on the rate center level. Therefore, orders for NPANXX cannot be completed. If the region the NXX serves is what you are looking for, instead provide us with the name of the city or town and we will locate the nearest possible rate center to your requested area.

*Backorders can be placed for out-of-stock rate centers, and typically take only one or two business days to complete. However, the exact timeline for the order’s fulfillment is dependent upon the rate center itself. Rural restocks can sometimes take as long as three months. In rare cases, a specific NPA may not be restocked at all.

Provided all necessary information has been given and the requested NPA is available, your Long Code order will be activated by the following business day provided that approval is received before 3 p.m. CT.

When Convey activates your long code, there are different network configuration options, such as forwarding an inbound call to either a SIP address or a telephone number (not available in Alaska, Hawaii, Puerto Rico, and a few other small pockets of domestic US). On the Platform Portal, these specifications are made based upon which connection to which you assign the long code. For backorders, please request any special forwarding requirements in your LC request.

Approval & Activation

If your desired number was ordered through specific product portals, such as the Aerialink Platform Portal, it will be automatically allocated to your account and will be live for testing within one business day. However, 10DLC numbers must then be published to a registered 10DLC campaign before sending traffic. For toll-free, Sender Verification is required.