1. When does carrier migration actually happen?
The time of migration varies by carrier.
2. Do I need to schedule my migration?
No. Most carriers migrate at their own rate and require no formal migration date. Convey will notify you of when your carriers have migrated.
3. Do carriers migrate in a standard order?
There is no standard order by which the carriers migrate.
Each one will review, approve and migrate your code at their leisure.
4. How long does it take for a carrier to start and complete the migration process?
The length of migration varies primarily on how busy the carrier is.
Once your program brief is submitted to the carriers, it is up to each carrier to review and approve your short code. If their compliance and certification teams are very busy, it may take longer to review and approve your code. Note, holiday freeze periods will also delay migration timelines.
5. Do Tier 1 carriers migrate first?
Migration time varies for carriers regardless of tier.
Tier 1 carriers may take longer to approve and migrate a short code due to the fact that they have more programs to review at a single time. However, if they are not busy, Tier 1 carriers can migrate just as quickly as any others. Convey has seen Tier 1 carriers migrate first, last and everywhere in between.
6. How will I know that a carrier has migrated?
Convey will provide regular status updates throughout the migration process.
When a carrier has migrated your code, Convey will notify you via the associated support ticket.
7. Will MO’s and MT’s be switched at the same time?
Traffic will switch prior to carrier migration for MO’s; after migration for MT’s.
MT’s will continue to go through your old aggregator until migration is complete.
8. Does Convey provide an option for those who cannot use their short code while it is being migrated?
Convey can provide you with a temporary long-code number.
The temporary 10DLC number may be used for traffic or testing while migration is occurring.
9. When can I start testing?
Convey will confirm when each carrier has migrated and is ready to be tested.
Convey will proactively test your code on Tier 1 carriers in addition to your own testing.
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