Compliance - Frequently Asked Questions (FAQs)

Below are some common questions and answers regarding messaging compliance.

1. Do all carriers follow the same requirements for message flow and content?

Their base requirements are the same, but additional expectations differ.
While all mobile programs must uphold the guidelines set out by the regulating body for their country (CTIA for the U.S., CWTA for Canada), carriers each have their own, additional set of expectations which must be fulfilled by mobile programs wishing to send to that carrier’s mobile subscribers. 

2. Where can I view the CTIA requirements that all U.S. carriers follow?

Right here.

3. I do not see [x] in the CTIA guidelines, yet Convey lists it as a requirement. Does Convey have its own, additional requirements?

Convey has no self-generated, additional requirements for compliance.
Short code certification, 10DLC registration, and toll-free verification is subject not only to following the CTIA guidelines but to meeting carrier requirements which are applied in addition to what is recommended by the CTIA.

4. Why did a carrier reject my message flow when Convey approved it?

Compliance expectations vary not only by carrier, but by carrier employee.
Not only do carrier expectations change frequently and often go unpublished, they vary depending upon whose desk your submission has landed on. It is very possible that your message flow was rejected based on either a new, unpublished requirement, or because the carrier-employed individual who reviewed your submission has interpreted those requirements in manner differing from what Convey has encountered in the past.