Short Code Auditing & Suspension

The CTIA conducts routine audits on behalf of U.S. carriers to ensure compliance with the guidelines in the CTIA Short Code Monitoring Handbook. When any short code content provider is deemed non-compliant, Aerialink is given a notice which we pass to our customers. These notices identify the violation, the necessary remediation steps, the severity (as-defined in the aforementioned Handbook’s table 4.3-1) the date for expected resolution. Once we receive confirmation from the customer in question that the issue is resolved, we pass this back to the CTIA, who will then confer with the carriers to determine whether the violation has been satisfied.

Short codes may be suspended in the event that:

1. The violation falls under Severity 0 (SHAFT violation, phishing, illegal drugs)
2. The violation is not remediated in the time agreed upon.
3. The remediation is dissatisfactory to the carriers.