U.S. Voice Number Registration

Register with Carrier Network Registries

The major US carriers partner with the below network registries to validate business numbers and protect end users. 

Hiya (AT&T): https://www.hiya.com/products/connect/number-registration

First Orion (T-Mobile): https://firstorion.com/products/free-number-registration

TNS (Verizon): https://reportarobocall.com/trf/

All long codes and toll-free numbers should be registered to ensure compliance and reduce the likelihood of being flagged or blocked as spam. Registration is free, and only takes a few minutes to complete. A step-by-step guide for each registry is provided below. 

You should receive emails once processing is completed and records updated with the three carrier networks within 3-5 business days. It is recommended to check with the individual carrier networks, as well as send Convey your validations for record keeping.

Submitting Numbers to Hiya

Follow these steps to complete the setup:

1. Visit the website https://www.hiya.com/products/connect/number-registration
2. Click "Create Free Account".
3. Create a free account with your name, email, and password.
4. Provide your business details, including address, website, and business contact information for verification.
5. After your account is set up, log into the Hiya Console.
6. Select "Phone numbers" in the Number Registration section of the console.
7. Click "ADD/REMOVE NUMBERS".
8. Click "Add manually".
9. Enter each phone number on a separate line in the entry box.
10. Provide a job name. This is an internal label for you to reference and categorize phone numbers in the console. It is strongly recommended to choose a job name that reflects the type of numbers included. 
11. Click "Submit" to begin the registration process.
12. During review, numbers appear in Pending status. After approval, status updates to Registered. This may take 3-5 business days.

Submitting Numbers to First Orion

Follow these steps to complete the setup:

1. Visit the website https://firstorion.com/products/free-number-registration
2. Click "Register Your Number Now". 
3. Select "Single Business".
4. Create a free account with your name, email, and password.
5. Review and accept the Terms.
6. Provide your business details, including address, website, and business contact information for verification. 
7. Click "Proceed to Summary".
8. Click "Save Business & Continue".
9. After your account is set up, log into the First Orion dashboard. Note, you may need to refresh the page a few times. If you encounter issues, email enterprisesupport@firstorion.com.
10. Select "Phone Numbers" in the upper right.
11. Click "Add Phone numbers".
12. Click "Manual".
13. Enter each phone number on a separate line in the entry box with the call purpose.
14. Click "Ok".
15. Once registered, the numbers change to "Approved" status. This may take 3-5 business days.

Submitting Numbers to TNS

Follow these steps to complete the setup:

1. Visit the website https://reportarobocall.com/trf/
2. Select "My Business or Enterprise Phone Number".
3. Select "My business makes legitimate calls and is not violating and consumer protection laws or other rules." If your number has been flagged as spam and you are now registering for the first time, select "My business number was mislabeled as spam." 
4. Click "Next".
5. Add your phone number(s).
6. Under "I believe my calls should be", select appropriate category.
7. Provide your business details, including address, website, and business contact information for verification.
8. Click "Send Verification Code".
9. Enter the code sent to the previously provided business contact email.
10. Click "Submit".
11. You should receive a confirmation email. Note, registration may take 3-5 business days

About CNAMs

A caller ID name (CNAM) may be set on US long codes to display an associated personal or business name rather than the number. Using a CNAM allows end users to quickly identify your business as the sender.

A CNAM be up to 15 characters in length containing letters, numbers, periods, commas and spaces. The first character must be a letter, and all letters are presented in uppercase. Note, this must be a unique name; generic names such as cities or states are not permitted. 

Caller ID Display

It is important to keep in mind, it is ultimately up to the receiving carrier to display the Caller ID on the mobile handset. The Caller ID may not display correctly if:

1. The recipient does not have the feature enabled
2. Carriers have outdated CNAM information 
3. The CNAM has been overwritten by a SPAM label due to end user complaints

Furthermore, while CNAM record storage for long codes are supported across most (if not all) carriers, storage of CNAMs for toll-free numbers (TFNs) is generally not supported.

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