U.S Voice/Phone Call Compliance Overview

Customers using Automatic Telephone Dialing Systems (ATDS) and/or artificial or prerecorded voices or messages - including AI-generated voice - must abide by the FCC TCPA and other applicable state and federal laws, as well as industry and carrier standards. Failure to comply with these requirements could result in non-compliance litigious action, penalty fees and/or suspension of services. To avoid potential consequences of non-compliance, review these key points:

1. Comply with all STIR/SHAKEN authentication requirements
2. Regularly check subscriber lists against reassigned number databases and remove the numbers accordingly
3. Cease calling any aforementioned reassigned phone numbers (wired and wireless)
4. Maintain compliance with consent standards. (Note: If a recipient ports their landline phone number to a wireless number, consent to calls remains intact.)
5. Download and scrub against the  National Do Not Call Registry (DNC Registry) at least every 31 days barring applicable exemption.
6. Provide multiple identity and purpose disclosures, a phone number for Do Not Call requests, and an automated interactive voice or key-press operated opt-out mechanism

Convey takes compliance matters seriously and encourages customers to verify that all programs follow the above-mentioned guidelines. Convey and upstream providers reserve the right to suspend non-compliant campaigns/programs or campaigns/programs that appear to be fraudulently registered.