Account Settings & Users in Aerialink v5

Account Hierarchy

Account hierarchy supports two levels:

1. Parent
2. Subaccount (child)

Switch Account

Parent accounts can switch between their primary account and any child subaccounts. To switch accounts:

1. Click the pen icon in the upper right corner beside the account name.
2. An entry field will appear. Enter the first few letters of the account name and available accounts or subaccounts will appear.
3. Select the desired account, and click “Switch” to make the change.
4. To return to the previous (parent) account, open this entry field again by clicking the pen icon from the child account.
5. No need to type in the parent account’s name - simply click “back” to return to the parent account.

Account Users

All user records on an account can be searched from “Account Users.” The page will load the 100 most recent user records by default. By clicking the green “eye” icon, all following details may be viewed as read-only. By clicking the blue “pen” icon to edit, the following details may be updated:

• User “Active” status
• Account
• Connection
• Federated Login configuration status
• First Name
• Last Name
• Address
• Email
• Contact Type
• Phone
• Phone mobile status

The following details are also visible as read-only in Edit mode:

• Account User GUID
• Account User ID
• User Created date/time stamp
• User Updated date/time stamp
• Account Name
• Account ID

Resetting Passwords

v4-to-v5 User Registration

This process applies only to Aerialink customers who were migrated from Aerialink v4 to v5.

1. You will have received two emails from noreply@aerialink.net when your
   account was migrated, which included (a) An Admin Portal Registration email with a link to the portal, and (b) A temp password and your username.
2. Clicking the link will take you to a login page to enter your username and
   temporary password.
3. It will prompt you to create a new password.

User Password Self-Reset

1. On the login page, click the Forgot Password link.
2. Enter your username email and you will receive an email with a
   verification code
3. Enter the verification code at the prompt on the login along with your
   new password.

Trigger User Password Reset

Note that this option is available only to some users depending on permissions. If you do not have the ability to trigger a password reset for a user in your organization and they require a new password, please open a support ticket.

To reset a user’s password:

1. Under Accounts > Account Users, locate the user whose password you wish to reset.
2. Click the “edit” pen icon.
3. Check the “Federated Login” box.
4. Click “Update Account User” to trigger emails to the user.