Aerialink 10DLC Registration Portal User Guide

This user guide is designed to walk Aerialink customers through registration for A2P 10DLC registration via our secure portal. Before registering, please take a moment to review all things 10DLC compliance.

There are a lot of messaging ecosystem changes with the carrier introduction of A2P 10DLC service. We understand these changes and requirements can be complicated. The Aerialink team is focused on simplifying the process of getting carrier-verified and make it easier to get your messaging traffic registered. That’s why we’ve built the Registration Portal, allowing you to add and manage the information you need for 10DLC brand and campaign registration directly through Aerialink.

Aerialink’s Registration Portal integrates with third-party administrative platform The Campaign Registry (TCR) which carriers use to conduct the vetting for brand and campaign registration. Whether you are a reseller with many downstream customers or an Aerialink direct brand customer, you can register your business, your messaging campaigns, and associate the long codes that will be running the messaging for the campaign. Once approved, Aerialink will publish your long codes to the Number Registry and your traffic will be running on the A2P service. The 10DLC fees will be on your Aerialink invoice along with your other messaging fees.

Direct TCR Registration

If you choose to contract directly with TCR to register, you can still use Aerialink as your SMS provider. Simply select “Aerialink” as your Connectivity Partner (CNP) and we will receive your campaign requests through our integration with TCR. The registrations fees will be billed to you through TCR, and the carrier-related fees, such as message surcharges will be invoiced through Aerialink.

NOTE: Once the MNO status of a campaign is approved, TCR-contracted customers must send a list of numbers associated with their campaign to support@goconvey.com using this excel template.

Be aware that premature submission of numbers to Aerialink Support prior to MNO approval status may result in:

• T-Mobile processing your traffic as unregistered, resulting in higher per-message surcharge fees.
• T-Mobile viewing your traffic as non-compliant, resulting in non-compliance fees.
• Message non-delivery via AT&T due to broken route.

Registration Form Access

To access the secure Aerialink 10DLC registration portal:

1. Go to https://registration.aerialink.net//sec
2. Enter the username and password associated with your Aerialink Platform Portal login. If you do not have your own Aerialink Platform Portal login, contact a coworker who has admin privileges to add you to the account.

Reseller Registration

The Aerialink Registration Portal is your hub for submitting all your customer’s brand and campaign registrations. Note that if you are not a reseller, this does not apply to you.

To register as a reseller:

1. Login w/ your platform portal credentials.
2. Fill out the Reseller Form. The email you enter in the Reseller form is the recipient to receive status updates on your registrations. The statuses are sent from no-reply@aerialink.com
3. When you have a SUCCESSFUL Reseller status, then you are ready to submit Brand registrations.
4. Follow the steps for brand registration if your company sends and/or receives messages for any reason, ex. Testing, trials, customer care.
5. Follow the steps for brand registration on behalf of your customer brands.
6. Finally, follow the steps for campaign registration for all campaigns under your registered brands.
7. When support completes the A2P enabling of your numbers then you are ready to send A2P messaging.

Brand Registration

In the context of 10DLC, the “brand” is the company or entity the end-customer believes to be sending them messages (also known as the “content provider”). For example, the end-customer receives a promotion for “ABC Resorts.” Therefore, the brand for 10DLC purposes would be ABC Resorts. Brand registration is a pre-requisite to registering a messaging campaign. SMS resellers will register multiple brands, typically one brand registration for each of their downstream customers.

Brands must be registered before any campaigns can be added. To register a brand:

1. Click “Brands.”
2. Then, “Create Brand.”
3. Enter brand details. Note that required fields are indicated with a red asterisk. Which fields are required may change depending on “Legal Entity Type.”
4. Note - the email provided in brand registration will receive status updates for campaigns registered under that brand.
5. When all information is entered, click “Save” at the top of the form.
6. Take another look at the “Brands” page. Your new Brand should appear.
7. At this time, “Basic Verification” will be occurring with TCR. See the Brand Verification and Basic Verification subarticles below.
8. Finally, follow the steps for campaign registration for all campaigns under your registered brands.
9. When support completes the A2P enabling of your numbers then you are are ready to send A2P messaging.

* Note: If you requested vetting directly through Aegis, WM Global or Campaign Verify (for political campaigns) rather than through the Aerialink 10DLC registration portal, you may submit the vetting ID and token to Aerialink via a support ticket by emailing support@goconvey.com. At that time, we will provide the information to TCR.

Canadian Brand Registration

If you are registering a Canadian brand, please read this article for guidance.

DBAs

“DBA” stands for “Doing business as,” which refers to an unofficial business or brand name.

• Businesses not using a DBA should enter their Legal Company Name in this field.
• Businesses with multiple legal names all under the same DBA name should register each legal name as a separate brand.
• Businesses with multiple DBAs sharing the same Company EIN (tax ID) and Legal Company Name should register each DBA separately with campaigns containing messaging content that reflect the DBA in question (the brand consumers believe to be sending the message).

NOTE for Subsidiary DBAs with Shared EINs:
In circumstances wherein subsidiaries and/or DBAs utilize the same EIN as the parent company, the parent company should be registered as the brand and the sub-company should be registered as a campaign. This is because two brands cannot be registered with the same EIN.

Alternative Business IDs

10DLC brand registration now supports optional alternative business IDs (DUNS, GIIN, LEI). While EIN is still required for registration and the alternative IDs do not replace the EIN, other IDs can be enered optionally as additional data to help with the brand identificaion and/or veting process.

Updating Brands

Please note that there are four fields which cannot be edited once a brand registration is tied to active campaigns:

• Legal Name
• Entity Type
• EIN/Tax ID
• EIN/Tax ID Issuing Country

In the case changes to the above fields are required, all campaigns associated with the brand must be deactivated before edits will be possible, then reactivated after the edits have been made. Otherwise, the brand must be registered anew with the altered details and subsequently associated with new campaigns.

Deleting Brands

To delete a brand registration:

1. Deactivate associated campaigns.
2. Click “Delete” on the brand page.

Brand Additional Attributes

Russel 3000 Companies

Note that any Russel 3000 companies registering as brands will automatically be placed in T-Mobile’s top volume bucket range. Companies who do not meet this rule will most likely be filed into the lowest-volume tier to begin with regardless of third-party risk score. To then move from the lowest tier to a higher tier, the brand must be externally vetted with a TCR-approved third-party vetting provider.

Tax Exempt

The Brand Details page will identify the tax-exempt 501(c) status of a non-profit brand.

Section 527

Identified by a Campaign Verify vet. A 527 group is a type of U.S. tax-exempt organization organized under Section 527 of the U.S. Internal Revenue Code. The said brand may be granted higher throughput on some MNO networks.

Political Committee Locale

Identified by an external Campaign Verify vet. Possible values are federal, state, local and tribal.

Government Entity

Confirmation that the brand is a closely affiliated, generally by government ownership or control, with federal, state or local governments. The said brand may be granted higher throughput on some MNO networks.

Political Campaigns

Organizations registering as “non-profit” looking to submit campaigns with the “political” use case will be subject to the following additional requirements.

• Organization must have 501(c)(4), 501(c)(5) or 501(c)(6) in order to be immediately recognized upon brand registration and gain instant access to the “political” special use case.
• Organizations not immediately identified by TCR will be held in “Unverified” status until a Campaign Verify token is imported through the API or “Brand Details” page, “Vetting” section.
• Only 527 organizations with an FEC filing will have their status displayed immediately after the Campaign Verify token is imported.
• Organizations who imported a Campaign Verify token will have access to the “political” special use case only.
• Campaign Verify tokens can be imported only once.

Brand Verification

Each brand has a TCR Brand Identity Status which is located on the Brand Details page. Brands can apply for external vetting by a TCR-approved third-party vetting partner. The vetting partner’s score can potentially improve the carriers’ trust in the brand, enabling the brand to gain access to Special Use Cases for their campaigns, a higher throughput for campaigns through AT&T, and a higher daily message volume tier for T-Mobile. Verified brands not in the Russell 3000 will be placed automatically in the AT&T message classes E or F and in the T-Mobile low-volume tier unless externally vetted and approved for access to a another tier/class.

Basic Verification

This check is carried out for each brand by TCR after registration. TCR locates and confirms the existence of the company submitted as the brand entity by cross-checking against several databases and utilizing best-practice third-party verification vendors. The “Brand Identity Status” outcome will either be “Verified” or “Unverified” and is based on the accuracy of the submitted information. The following information must be valid for the brand to obtain a “Verified” status:

1. EIN/Tax ID
2. Legal Company Name
3. Legal Company Address
4. Correct, qualifying status if filed as “non-profit” entity
5. Russell 3000 status
6. Brand Contact Email*

* Required for public-entity-type brands only.

Note that typos and outdated information can significantly impact the outcome of this verification.

Public Entity 2FA Email

Note that for public entities, there is an additional Brand Contact Email 2FA requirement which must be completed to verify the brand. Providing a contact email is now mandatory, and will be used to complete a two-factor authentication request for the purpose of confirming the association of the brand’s verification submission with a verifiable domain. This is a new process implemented by the Mobile Network Operators, done to ensure a brand’s name is not being misused by fraudulent parties for the purposes of misinformation, smishing and spoofing.

Here is how the process works:

• Submitting a new brand registration record or updating the “Business Contact Email” field in an existing brand triggers a 2FA email to the given address.
• The email will come from noreply@auth.campaignregistry.com.
• The 2FA capabilities will expire after seven (7) days, so it is crucial to provide timely and adequate instructions to brand contacts so they can respond and complete the process on time.
• The email will contain a verification PIN and link. The link will result in a prompt to enter contact details confirming the recipient’s humanity, identity and association with the brand.
• A “Complete” button must then be clicked to submit the information and complete the process.

If public entity 2FA email verification is not completed, traffic may continue to be sent on numbers already successfully registered to existing, deployed and functioning campaigns. However, note that failing to complete the 2FA email verification process does result in the following restrictions:

• New campaigns cannot be created
• Existing campaigns cannot be updated
• New numbers cannot be added to existing campaigns

Due to the above, we strongly encourage all public brands to complete Public Entity 2FA verification.

Customer Instruction Email Template

Hello ,

I’ve just triggered an important 10DLC registration email to you from the Campaign Registry (TCR), as part of a brand identity verification process recently implemented by the mobile network operators for public profit brands. This process requires a brand’s personal attestation via two-factor authentication (2FA) to confirm the brand’s identity.

1. The email will come from noreply@auth.campaignregistry.com

2. The 2FA email will contain a verification PIN and a link. When clicked, the link will bring up a site which prompts the user to enter the following:

   • Brand Contact First Name
   • Brand Contact Last Name
   • Brand Contat Job Title
   • Verification PIN from the 2FA email

3. You must click “Complete” to submit the information and complete the process.

Once the 2FA is complete, your band will transition to a “VERIFIED” state. The primary objective of this authentication is prevent brand impersonation, which leads to consumer fraud such as misinformation, smishing and spoofing. If you did not receive the email, please let me know.

Brand UNVERIFIED

If your Brand Identity Status is returned as “Unverified,” double-check the accuracy of the information you provided in your brand registration submission. You can use the brand status email notification feedback loop to identify possible data inaccuracies and resubmit the brand for Basic Verification. You can also view the Brand Identity Status on the Brand Details page.

There is a resubmission fee of $4.00 USD. Resubmitted brands, when positively Verified, can have access to all standard use cases with AT&T message classes E/F or A/B for Russell 3000 brands.

If your U.S. organization has provided detailed and correct information for the legal name, entity type and tax ID fields and is still coming back as “UNVERIFIED,” you will be asked to provide an EIN Verification Letter. Send this to support@goconvey.com, and we will forward it to the Campaign Registry on your behalf to help register and verify the brand.

Note that it is common for banks or vendors like the Campaign Registry to request to see an official IRS EIN Confirmation Letter. However, customers uncomfortable with sharing this information may first apply for Third-Party Vetting (External Vetting) through our portal. If Third-Party Vetting through Aerialink fails to verify the brand, brands must contact the third-party (Aegis Mobile or WMC Global) directly to work with the organization to get the brand verified.

EIN Confirmation Letter

EIN Verification Letters will have the name of the entity exactly as it appears in the IRS system. The Campaign Registry’s verification process uses a combination of legal name and EIN provided to determine its identity.

This information must be accurate. Before the brand begins searching for or requesting the EIN Verification Letter from the IRS, know that they may already have a copy of the letter if they have a copy of Form CP 575.

The brand may follow the below process to obtain an EIN (tax ID) verification letter from the IRS:

1. Call IRS support at 1 (800) 829-4933
2. Provide the name of your business and other verification details such as the address and phone number
3. Request a 147C letter from the support executive - this request is free of charge
4. If your contact information is the same as the information provided when applying for your EIN, the IRS will be able to send the letter through the mail or fax.
5. If your contact information has changed, you must file Form 8822 before you can receive the letter.

External Vetting

TCR-approved vetting partners are identified here. Note that partners whose mode is “Import” only must seek vetting directly through the approved partner and contact Aerialink to import the score. Partners whose mode includes “10dlc Portal” may request vetting directly through the Brand Details page of the portal.

Note that WMC Global can vet private and public U.S. companies only, and cannot vet non-profit or international entities.

IMPORTANT NOTE: Once an external vet is done, check the vetting score on the brand page and locate it on the appropriate tables for AT&T Message Class and T-Mobile Volume Tier. Note that the new score will automatically apply only to campaigns created after the vet is completed. TCR does not automatically update existing campaigns. If the vetting score has improved the terms and you wish to apply the terms to existing campaigns, submit a support ticket to support@goconvey.com requesting the update. Be sure to include the brand and/or campaign IDs for the update.

While TCR is currently working on implementing an automatic score update, we recommend that for the time being customers apply for external vetting to their brand prior to creating campaigns in the event their initial score is insufficient.

Vetting Rejections

When a third-party vet fails, there will be a reason provided. Brands who have failed third-party vetting through the portal and disagree with the reason returned for the failure can either:

1. Submit an appeal through the Registration Portal on their behalf explaining why they believe their submission is correct and all information matches.
2. Contact a third-party vetting source directly. Brands in the United States may contact either Aegis Mobile or WMC Global. Brands operating outside of the United States may contact WMC Global. Please note that there are fees associated with requesting vetting directly from these sources.

When the third-party vet is successful, you will receive a vetting token which you can import from the brand’s page.

Contacting Aegis Mobile

To submit a vetting rejection directly through Aegis Mobile, U.S. brands may contact Aegis by phone at 1 (443) 459-9233 or email at contact@aegismobile.com. When reaching out, they should explain that they require a vetting score for 10DLC messaging Brand Registration.

Campaign Registration

Once you have registered a brand, you can register campaigns which will run under that brand.

If you are registering your first campaign, we recommend you contact your Aerialink Account Director for assistance. There are factors to take into consideration such as carrier message segment throughput caps, daily outbound message caps per Brand, as well as variable message surcharges by campaign type. The carriers are still working through these details and it is expected these will be implemented with the full 10DLC launch. Your Account Director will be a valuable resource to help you determine the best strategy for your different campaign types.

To register a campaign:

1. Click “Campaigns.”
2. Then, “Create Campaign.”  
3. Enter campaign details. Required information is outlined for you in advance here. Familiarize yourself with the use cases in advance here.
4. Note that required fields are indicated with a red asterisk and that opt-in, opt-out and HELP response must be marked as “YES” for all use cases.* It is mandatory that applications interfaced with our messaging API support subscriber opt-in, opt-out mechanisms and “help” keyword and auto-reply message. If in a pinch, you can set this up by long code in the Aerialink Platform Portal. Please refer to our article on Obtaining & Observing Consent.
5. Note that whether one or more sub-usecases are required is dependent on the primary use case chosen.
6. By default, campaigns will “Auto-Renew” every three months. For shorter campaigns, uncheck this box, enabling the campaign to expire automatically after three months’ time.
7. Be sure to be as detailed as possible when describing the use case in the “Description” field, as more information will improve understanding of the campaign and improve its likelihood for receiving a “Verified” status.
8. We recommend including a minimum of three sample messages. As in the case of the description, more information is better.
9. For “Message Flow,” describe the opt-in process and any aspect of the flow between business and consumer messages including but not limited to the sample messages, help or stop messages provided.
10. In the text entry field for “long code,” provide the long codes associated with the campaign separated by comma or line return.
11. Click “submit.”

* Note: Campaigns of one thousand (1,000) long codes or greater must use a different submission process. Email support@goconvey.com with the campaign ID and a list of all long codes associated with the campaign included within this form.

“Standard” (predefined) campaign use cases are generally approved within five minutes, while “Special” use cases require manual carrier review and often additional 3rd Party Vetting.

For a list of common reasons for the manual review to reject a campaign, read our 10DLC Hub Manual Review Guide.

Note: A single brand cannot have more than fifty campaigns.

Affiliate Marketing

Note that Affiliate Marketing is not accepted. You must check the Terms & Conditions box which states, “I confirm that this campaign will not be used for Affiliate Marketing.”

Opt-Out Message

The requirements for compliant 10DLC STOP messages are as follows:

• An opt-out keyword must be provided. This defaults to “STOP” for all new campaigns.
• An opt-out response message must be provided. This defaults to “You will receive no more messages” for existing campaigns which had previously left this message blank.
• When creating new campaigns or changing your opt-out response message, the message must be a minimum of twenty characters in length.

HELP Message

The requirements for compliant 10DLC HELP messages are as follows:

• The HELP keyword field must be populated. This defaults to “HELP” for all new campaigns.
• Live content must match content submitted in the registered 10DLC campaign “HELP Message” field.
• Message content must include Brand Name.
• Message content must include a working customer support phone number and/or email address capable of providing SMS program support to end-users.
• Message content must included opt-out instructions (e.g. “Reply STOP to cancel”).
• Message content must be 160 characters (including spaces) or fewer.
• Brands whose message content contains a phone number must check the “Embedded Phone Number” campaign attribute box at the time of registration. (Note: this cannot be updated after registration is completed. Campaigns registered without this attribute box checked are recommended to replace the phone number in their messages with an email address.)

Sample Messages

When providing sample messages for a campaign, here are some things to keep in mind:

• A minimum of two sample outbound messages are required.
• A maximum of five sample outbound messages is permitted.
• Providing more sample messages provides increased clarity for the carrier review and may improve your assessment.
• Sample inbound messages are not required.
• Samples should match the selected primary message use case (e.g. the primary use case is Customer Care - samples should be consistent with a customer care use case.)
• If the use of embedded links is anticipated in your campaign, include at least one sample message which contains a URL (e.g. a download link to an app, a link to a secure portal) NOTE: public URL shorteners such as bit.ly or tinyurl are not accepted.

CTA & Message Flow

When providing message flow information, remember:

• A CTA should describe how a consumer opts in to the campaign, therefore giving consent to the sender to receive their messages.
• CTAs must be clear and conspicuous and inform the consumer of the nature of the program.
• If website is used to collect mobile numbers, include the website’s URL within the CTA field.
• If website is not used to capture user consent, state within the CTA field explicitly, “brand’s website not used to capture user consent.”
• This field must be a minimum of 40 characters in length.
• If multiple opt-in methods are available for your campaign, you must list them all.*
• This field defaults to “Consumer initiates an inquiry text to the business for a 1 on 1 chat” in the Aerialink Registration Portal for existing campaigns that had left this blank previously. If this default message does not reflect the campaign’s Message Flow, please update it.
• If you typically send a single message to multiple recipients, your flow is “one to many.”
• If you typically support conversational (such as “proxy”) messaging, your flow is “one-on-one chat.”
• If you typically send system-generated, personalized informational messages (e.g. reservation confirmation number), your flow is “event-triggered notifications.”

* Common CTA/Message Flow types include, but are not limited to, entering a telephone number into a web form, clicking a button on a mobile webpage, sending n inbbound keyword, initiating a one-time text exchange, signing up at a point-of-sale or other on-site location, vocal agreement via a live phone call or IVR.

Call-Action/Message Flow Examples:

1. Customers opt-in by visiting www.examplewebsite.com and adding their phone number. They then check a box agreeing to receive text messages from Example Brand.
2. Consumers opt-in by texting START to (111) 222-3333 to opt in.
3. Customers opt-in by visiting www.examplewebsite.com and adding their phone number. They then check a box agreeing to receive text messages from Example Brand. Additionally, consumers can also opt-in by texting START to (111) 222-3333 to opt in.

Campaign Cloning

The Registation Portal makes it easy for you to replicate “like” campaigns for faster entry.

1. Start from the Campaign List view page, select the campaign you want to clone
2. Select the “Clone Campaign” button. All the fields will be pre-populated.
3. Simply change the fields that need modifying.
4. Don’t forget to “Save”!

* Two-factor authentication use cases are the only exception to opt-out requirements.

Submit Button

The “SUBMIT” button is used:

• for number publishing, deleting and republishing
• for form field updates
• when a campaign has been declined with CAMPAIGN_SHARE_DELETE and details have been updated/remediated and must be re-shared with the DCA.

Resubmit Campaign Button

On the bottom of the Campaign Details page, a “RESUBMIT CAMPAIGN” button will appear under certain circumstances. Resubmitting a campaign will pick up the newest carrier terms (throughput and daily send limit) for the campaign and the most recent vetting score given to that brand via the external vetting process. Therefore, if the vetting score will improve your terms, please click the “RESUBMIT CAMPAIGN” button to update the campaign to match those terms.

WARNING: Do not click the “RESBMIT CAMPAIGN” button if the most recent score is lower and would put the campaign on a lower tier.

Campaign Vetting by 10DLC Hub

When a campaign is submitted, it is sent to the 10DLC Delivery Hub’s vetting team for a manual review prior to being submitted to TCR for carrier approval. The manual review phase may take one or more business days. Once the manual review is complete, campaigns receive one of two statuses from the hub: Approved or Declined. Note that each review comes with a fee of $15 per campaign per review (and multiple reviews may be required).

Note: The manual review of the campaign also includes review of the brand registration and its correlation to the campaign attributes. The campaign vetting is not to be confused with the brand vetting status, as they are different review steps performed by different entities.

Approved Campaigns

When approved, the campaign event log will show “CAMPAIGN_SHARE_ACCEPT.” Then, once all carriers have set the status of the campaign to “Registered,” another event will be logged: “CAMPAIGN_DCA_COMPLETE.” After this final TCR event, TCR pushes the approved campaign to the number registry (NetNumber) and to the T-Mobile A2P platform for provisioning. Once the campaign has been deployed to these two platforms, it is ready for the long codes to be published.

Declined Campaigns

When declined, the campaign event log will show “CAMPAIGN_SHARE_DELETE” along with an explanation. You will have the opportunity to remediate and re-submit the campaign for another review. 

Campaign Status

Carrier status for your campaign will be sent via email notification, which looks like this:

Here is a guide to the information you will see:

* If the initial verification result (Message Class or Brand Tier) does not permit throughput which meets requirements for the brand in question, seek external vetting.
** Message volumes to be associated with each T-Mobile Brand Tier have yet to be announced.

Campaign Auto-Renew

All TCR-related campaign registrations are invoiced monthly for an initial three-month period, after which all campaigns are renewed monthly.

If you are registering a short-term campaign and auto-renew is not desired, toggle the auto-renew option to “off” in the Campaign Registration Details page within the portal before submission.

Campaign Deactivation

Before you can deactivate an active campaign, you must first remove the number(s) associated with that campaign. See the Remove a Number section.

Once the numbers have been deleted from the campaign:

1. Press the “Deactivate” button located on the top right-hand side of the campaign form.
2. Check the campaign status. Once the deactivation is processed, the campaign status will read “EXPIRED.”

10DLC Campaign Long Codes

When the campaign has been approved by at least one carrier, our system will automatically submit the long codes and their campaign ID to the number registry for A2P 10DLC registration.

Long Code Status

The status of each individual long code is displayed on the campaign page. Keep in mind that the status of each long code is independent - one may fail, but it will not prevent the “SUCCESS” of other long codes. Similarly, one long code’s “SUCCESS” does not mean that all codes will succeed.

* Any code with either AT&T or T-Mobile record status of “FAILED” will require your submission of a support ticket to resolve.
** AT&T is live with A2P 10DLC delivery. An update regarding T-Mobile will be provided when available.

Invalid Long Codes

If the status of a long code is INVALID and you have checked to ensure the long code is on your Platform Portal account, then retry by adding the long code to the “Add Long Code” box again and press the “Submit” button. The system will not automatically attempt to retry the publishing operation and therefore performing the manual steps above is important.

Status updates occur up to every 30 minutes after you click the “Submit” button. If after 30 minutes, the long code still has an INVALID status, then contact support to resolve the issue.

If the status of a long code is INVALID because it is already assigned to another campaign, the code must first be removed from the currently assigned campaign. Once the code is UNPUBLISHED, the code can be added to the desired new campaign. See below instructions on how to add and move codes from campaigns. 

Adding & Removing Long Codes

Add a New Code

To add new codes to the campaign, simply add them to the same text entry field you used when first associating codes. Be sure to confirm the maximum number of codes allotted to your campaign prior to attempting to add more. For more information, see our article about Number Pools.

T-Mobile Non-Use Fee

Note that beginning February 1st, 2023, T-Mobile began to charge a non-use fee to any 10DLC campaign without a minimum of one (1) long code associated with its campaign ID within a rolling sixty-(60)-day period. This fee is enforced and invoiced to Aerialink customers as a pass-through fee. Campaign ID information will be provided for each applicable non-use fee. To avoid this fee, ensure T-Mobile publishing status for your long code(s) is “SUCCESS” within the 10DLC Portal. If the status is not “SUCCESS,” open a support ticket for remediation.

Remove a Number

Successfully removing/deleting a number will:

1. Remove the campaignID and the number at the Number Registry and T-Mobile A2P Platform levels.
2. Remove SMS/MMS service from the number until it is republished to a new campaign.
3. Change the number’s status to “Unpublished.”

To remove a number:

1. Check the “delete” box next to each number on the campaign details page.
2. Press “submit.”

If the delete button is not displayed next to a published number, please open a support request to have the numbers unpublished by our support team.

Number Pool

Campaigns approved by T-Mobile for the Number Pool Special Business Use Case will display a checkmark in the box beside “Number Pool.” If this box is checked, it indicates that fifty-one or more (up to 999) numbers may be added via the Campaign Details page. To add 1,000 or more numbers to your pool, please submit a request to support@goconvey.com.

Management Features

Registration Events

All TCR submission events and registration statuses can be viewed on a single page, providing visibility to possible data inaccuracies and insight for resubmission. Note that resubmission fees do apply.