U.S. Short Code Migration

Short Code Migration (Inbound)

As with new certifications, a program brief must be submitted. Convey will review the program to determine whether it is viable for short code certification. If the code is sending live traffic, carrier cutover coordination is critical. 

Migration Letter

In addition to the program brief, a branded, signed letter authorizing the migration of a short code to Convey is required. This letter must include the specified short code(s), the current aggregator, the receiving aggregator (Convey), and the migration date.

Migration Letter Template

Lease Receipt

Transferring your lease to our Short Code Registry account is not required for migration. However, you may elect to do so. If you do not wish to transfer the lease of your short code to our account, we will require the most up-to-date receipt for payments on your short code.

To obtain this:

1. Log into the CSCA account currently holding the lease for the short code.
2. Locate the code you are migrating to Convey and expand using the “+” sign.
3. Click “View Individual Short Code Receipt”
4. Click “Download Receipt”
5. Send this receipt to the existing ticket for your short code migration, or open a new ticket and CC your Account Manager.

Short Code Migration (Outbound)

You may transfer your short code lease and/or migrate service to a different SMS Service Provider at any time. Contact your Convey account manager or customer support if you wish to initiate lease transfer or service migration.