How to Submit a Compliance Request

For all compliance-related questions and services, please submit a compliance request through the Convey Support Desk. Below is a step-by-step guide to help you get started.

1. Navigate to the Convey Support Desk
2. Click on Sign In
3. Log in with your Email and Password
   
4. Click "Submit a Request" in the upper right. This will take you to the below menu.
   
5. Select "Submit a Compliance Request" from the dropdown menu.
6. Fill in the required fields:
   • Compliance Request Type: Determine the type of request (eg. certify a new code, submit a number pool, investigate a spam block, etc.)
   • Service Type: Select the services tied to this request (eg. SMS, email, phone)
   • Sender Type: Specify the method by which communication is sent to end users
   • Intended Reach: Indicate the region of intended reach
   • Business Unit: Choose your business which provides the associated service
   • Subject: Provide a clear, concise summary of the request
   • Description: Enter detailed information related to your request, including any appropriate forms or message examples for investigation.
   • Priority: Set the level of urgency
   • CC (Optional): Add email addresses to keep others in the loop about this request.
7. Submit the form. 

Once all fields are complete, click Submit at the bottom. You will receive a confirmation email with your ticket number.